FAQ’s

What might my Portrait look like?

All Portraits come with a head and shoulders composition on a white background in my signature portrait style, unless a special request has been discussed.

What materials do you use?

I work with the highest quality professional watercolour paints by Winsor and Newton and Daniel Smith on 185gsm/90lb cold pressed 100% pure cotton.

Can you do custom sizes?

Custom sizes are available upon request, please email me for more information info@hannahdeeart.com

I would like more than 2 animals in one painting, is this possible?

For paintings with more than 2 figures, I charge an additional 20% per animal/subject, please contact me at info@hannahdeeart.com to discuss.

How long will it take to receive my Portrait?

It typically takes up to a week to complete a piece but turnaround times vary depending on my waitlist/workload at the time of ordering (this can range from 2 weeks to 2 months). Shipping times may also vary depending on where you are located.

I need my Portrait ASAP, what do I do?

If you need your portrait by a specific date, you can submit your request when purchasing online on your order form or alternatively, send me an email at info@hannahdeeart.com If the portrait is a gift you can always purchase a gift voucher (Digital or Hard copies are available).

I only have one old photo, does this matter?

If you are at all concerned with the quality of reference photos you have available, please feel free to send them to info@hannahdeeart.com and we can discuss options.

What makes a good reference photo?

I have some helpful tips on how to capture the best photo of your pet, you can find all the info here. Typically a good reference photograph is clear and well lit (ideally in natural light) and captures the personality of your pet, this may be a panting tongue, a flopped ear or a goofy expression.

Will I know what my portrait will look like before I receive it?

To ensure you are 100% happy, once your portrait is complete, you will receive a digital image of the artwork for you to approve prior to shipping.

Do you charge for shipping?

My pricing includes free shipping and you will receive a tracking number.

Do you ship internationally?

I ship internationally at no extra cost, shipping times may vary.

How will I receive my Portrait?

All portraits are carefully packaged with foam board in a sturdy boxboard envelope to avoid any damage in transit.

Do I get a mount and/or a frame?

Please note that mounts and frames are not included.

How do I care for my Portrait?

I have a few helpful tips on how to care for your new artwork to ensure it lasts a lifetime. You can find all the information you need, here.